F.A.Q

 

1. What are the benefits of placing the online order on www.zoofast.co.uk?

 

  • chance to receive discounts for Regular Customers
  • guarantee of Top Quality and always the best products
  • possibility to track your order and all it's status changes
  • possibility to receive our Newsletter with great deals

 

2. How much will I pay for the delivery?


Delivery charges depend on a weight of parcel(s) and are listed in the Payment&Delivery section of the website here. A minority of GB postal codes such as Channel Islands are charged with customs fees in amount of £20.00. The delivery costs are also given during the checkout process.

 

3. How long is the delivery time?


99% of orders are processed and shipped the same day. Orders are processed and shipped form our International Hub in Continental Europe according to the placing sequence on our website. Shipping time is 4 working days and the deliveries are being executed by GLS/Parcelforce. In case of any delay the customers are immediately notified about that fact by our Customer Care Team.

 

4. How to place a proper order?


After adding the item to the shopping cart, fill out the address of delivery and select your preferable paying method. To the email address you gave during creating an order, you will receive a confirmation of placing the order with its number all all details about the transaction.

 

5. Attempt to pay failed – what should I do?


If an error will appear during payment both with payment card or PayPal you can still pay for your order in later time. You can pay for your order in later time only with PayPal account. Due to proceed with the payment you should send the money to our PayPal address: paypal@zoofast.co.uk with your order number as a reference.
It is impossible to pay for the order in the later time using your payment card, if you stiil choose to pay with the payment card you should contact our Customer Care Team /office@zoofast.co.uk/ or simply re-order.

 

6. How will I be informed about date of delivery?


Every change of your order status is announced with an automatic email with appropriate information. When you receive an email where the status is changed to: “Shipped”, you can expect your order to be delivered in 4 working days, this is caused by the fact that all orders are forwarded from our International Hub placed in Continental Europe. Email informing you about shippng your order includes all the tracking information facilitating track&trace the items on all the route from our Internationl Hub to the Customer.  

 

7. What should I do if the parcel is damaged during transport?


If you discover that your parcel is damaged, you should create a damage report, preferably in the presence of the courier (a damage report significantly shortens the time of claim consideration). You should additionally send us an email /office@zoofast.co.uk/ with order number and a short description of the problem. Your claim will be considered by us and courier company as quick as it can.

 

8. Can I cancel my own order in case of any mistake or payment failure?


In case of any mistake, payment failure or other factor forcing you to cancel the order, contact our Customer Care Team by email /office@zoofast.co.uk/ or phone: 0203 298 8170 as soon as possible. If the order is already shipped there is no chance to change it anyhow.

 

9. Can I change the delivery address after the order is placed?


If you need to change the delivery address please contact our Customer Care Team by email /office@zoofast.co.uk/ or phone: 0203 298 8170 as soon as possible. We also inform that the change is possible depending on the status of your order.

 

10. What if you find an offer with price lower than ours?


If you indicate a shop, selling the same item with the lower price (excluding delivery costs), we will sell it to you with price 2% lower than the indicated shop. You can see the details here: http://www.zoofast.co.uk/page_info.php?pages_id=12

 

11. Can I subscribe or unsubscribe from your Newsletter?


Yes, you may do this by log into your account, there you can find a section where you may change your subscription options.

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